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What are the shipping options?UPS & Fedx Ground, standards rates will apply Large items will have different rates depending on weight and Location of shippment. Courier rates will be provided apon request. Location Pick Up for San Diego and Riverside County is possible
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What do I do if I have concern after Ive recieved my orderWe at Raw Material take great care in the packaging of our products, And most of the items are sold as is. Antiques and used items will have natural wear which we believe gives them charactor. but if you do receive a product that is damaged in shipping or not as discribed we would require you to mail back the product, and after assessing the return product a refund will be processed straight away.
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How do I contact your company if my question isn’t answered here?The easiest and effecient way to contact is is through email (judd@rawmaterialglobal.com), where we aim to reply back within 48 hours.
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Are your items used?Most of our products are second hand and have been used or have minor use. We are incredable carefull about picking items that are in very good condition with little or no visual signs of use. Designer art is hand crafted and will not look like something made in abroad. You are welcome to contact me directly and inquire about a specific item before purchase, we want to to be HAPPY with your purchases and to be a treasured Item for a life time.
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